Identifying opportunities and defining the roadmap for deployment.
Successful self-service systems begin with a clear understanding of the operational challenge being solved.
NEO works with organisations to identify where automation and self-service can improve customer experience, streamline processes and support operational efficiency.
This stage often includes requirements analysis, workflow design, user journey mapping and integration planning with existing systems.
The result is a clear strategy and deployment roadmap that ensures systems are designed to work reliably at scale and deliver measurable outcomes.
Engineering platforms designed for real operational environments.
NEO designs and manufactures self-service platforms used in highly operational environments including healthcare, wagering, airports, government and retail.
Our teams combine industrial design, electronics engineering and mechanical design with manufacturing expertise to deliver reliable hardware platforms.
Systems are engineered to support a wide range of peripherals, authentication technologies and regulatory requirements while operating in high-usage environments.
Design, prototyping and production are supported by our Melbourne facility and long established supply chain network, enabling full control over quality, reliability and performance.
The software architecture that connects devices, systems and services.
Behind every NEO deployment is a platform software architecture designed to connect devices, applications and enterprise systems.
Our software stack includes middleware that manages devices and peripherals, application layers that support user interaction and analytics, and integration layers connecting to third party platforms.
Capabilities include application development, cybersecurity, identity verification, payments integration and API connectivity.
This architecture allows large fleets of systems to operate consistently across multiple locations while integrating with existing enterprise technology ecosystems.
Flexible models that support large scale deployment.
NEO provides commercial models designed to support the deployment and operation of self-service systems as long term infrastructure.
Organisations can adopt traditional purchase models or implement leasing and managed service structures aligned with operational budgets.
These models allow organisations to deploy platforms at scale while maintaining flexibility as technology and operational requirements evolve.
Supporting systems throughout their operational life.
NEO supports the deployment and ongoing operation of large fleets of self-service platforms.
Services include installation, commissioning and field support alongside remote monitoring, maintenance and lifecycle management.
Factory service operations support repair, warehousing and parts management, while field service teams provide installation, commissioning and onsite support.
Remote monitoring and analytics enable predictive maintenance and help organisations maintain performance across their network of deployed platforms.
