NEO solutions are designed to perform defined system roles in complex, high volume environments.
Hardware, software integration and platform operations are considered as one system.
Real world deployments showing how NEO solutions perform in live, complex and high pressure environments.
NEO supports the deployment and ongoing operation of large fleets of self-service platforms.
Our service capabilities ensure systems remain reliable, secure and operational throughout their lifecycle.
From installation to monitoring and maintenance, NEO provides the operational support required to keep systems performing at scale.
Systems are delivered and installed by experienced deployment teams who prepare sites, configure platforms and commission systems ready for operational use.
This ensures deployments are consistent across multiple locations.
NEO provides ongoing field support including maintenance, repair and system upgrades.
Field service teams help ensure platforms remain operational in demanding environments where reliability is essential.
NEO maintains factory service capabilities supporting repair, parts management and component lifecycle management.
This allows systems to remain supported over long deployment lifecycles.
Remote monitoring tools provide visibility across deployed fleets, allowing system performance and availability to be tracked in real time.
These tools help identify issues early and support predictive maintenance that reduces downtime.
NEO supports organisations operating large fleets of self-service platforms across distributed locations.
Examples include:
• National installation and support programs for venue networks
• Deployment and support of airport passenger processing systems
• Ongoing operation of healthcare check-in platforms
• Remote monitoring and maintenance across large device fleets