NEO solutions are designed to perform defined system roles in complex, high volume environments.
Hardware, software integration and platform operations are considered as one system.
Real world deployments showing how NEO solutions perform in live, complex and high pressure environments.
In response to new requirements under the Casino Control Amendment Act 2022 (NSW), The Star Entertainment Group sought a compliant, efficient way to implement carded play across its Australian properties.
NEO partnered with Circle to design and deliver a self-service platform that simplifies player registration, identity verification and onboarding – giving guests a fast, intuitive experience while meeting every compliance requirement.
| Client | The Star Entertainment Group |
| Platform | Security & Access Control, Transactional |
| Sector | Gaming, Hospitality |
| Functions | ID verification, card printing, compliance automation |
| Partner | Circle |
| Venues | Sydney, Brisbane & Gold Coast |
Carded play legislation requires every casino patron to be identified and linked to a registered player card before gambling.
The Star needed a system that could:
NEO and Circle developed a self-service kiosk platform that automates the player onboarding process.
Each kiosk enables guests to:
Key technology elements:
Guests can now register, verify and begin play in under five minutes – a smoother experience that satisfies both regulatory and operational needs.
Benefits include:
The platform exemplifies how thoughtful automation can enhance service while meeting the highest standards of security and governance.
